Unfortunately, for spa services & rituals we cannot accept any refund request, all services (includes spa packages) purchased, booked or completed services are final and non-refundable. You may be able to exchange for another service of equal or less value if requested to exchange before 24 Hours of booked appointment. Services cannot be refunded on because of concern or expected results. We are committed to assist our guest with all their concerns and shall advise for correction in post treatment protocol and regimen to be followed. Refund can be only accepted if
Promotional or Special Offer Items:
On Sale and Special offers items and services are non-refundable; any deposit for booking services or events is also non-refundable. Rescheduling of appointment can only be done before 24 Hours.
Gift cards, Gift Certificates and Packages:
Unfortunately we can not refund on Gift Cards, Spa Gift Certificates, Spa Packages, On Sale or Special offers, all sales are final and non-refundable. Some services in Spa Gift Certificates or Spa Packages can be exchanged for other services.
If making mistake and double payment occurs for the same purchase. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or the credit card company to process and post the refund too.
Refund Policy please to our website under spa etiquette.
No Show / Same day Cancellation: All no show appointments are non-refundable. Same day cancellations are non-refundable.
